User Experience Guide

This guide covers all features and functionality available to end-users of your white label swapping platform. Users have access to a comprehensive set of tools for currency swapping, order tracking, and earning through the affiliate program.

Platform Access

Users can access the platform through three main sections:

• Dashboard - Main control center for creating orders and viewing statistics
• My Orders - Complete order history and tracking
• Affiliates - Referral program and earnings management

Dashboard

The dashboard serves as the primary hub for user activities and provides both quick actions and overview statistics.

Key Statistics Display

Users can view their platform activity through these metrics:

• Total Orders - Complete count of all orders created
• Done Orders - Successfully completed transactions
• Send Volume - Total amount of currency sent across all orders
• Receive Volume - Total amount of currency received across all orders

Order Creation

The main calculator/exchange interface allows users to:

1. Select Sending Currency - Choose from available currencies
2. Choose Sending Method - Pick from configured payment methods
3. Enter Send Amount - Specify amount to exchange
4. Select Receiving Currency - Choose destination currency
5. Choose Receiving Method - Select how to receive funds
6. Review Exchange Rate - Confirm current conversion rate
7. Calculate Fees - View all applicable charges
8. Confirm Order - Submit exchange request

My Latest Orders

The dashboard displays recent order history with these details:

• Exchange - The swapping methods used (e.g., PayPal to Bitcoin)
• Send - Amount sent by user
• Receive - Amount received by user
• Status - Current order status
• Created At - Order creation timestamp

Order Status Types

Users will see these status indicators:

• Open - Order created, waiting for payment
• In Progress - Payment received, processing exchange
• Done - Exchange completed successfully
• Cancelled - Order cancelled or failed

My Orders

The complete orders page provides detailed transaction history and management tools.

Order History Display

All orders are shown with comprehensive information:

• Exchange Methods - Full payment method details for both sending and receiving
• Send Amount - Exact amount sent with currency
• Receive Amount - Exact amount received with currency
• Status - Current processing status
• Created At - Order creation date and time
• Actions - Available user actions for each order

Order Actions

Users can perform these actions on their orders:

• View Details - Access complete order information
• Track Progress - Monitor order processing stages
• Download Receipt - Get transaction confirmation
• Contact Support - Request assistance for specific orders

Order Details View

When viewing individual orders, users see:

• Order ID - Unique transaction identifier
• Exchange Summary - Complete transaction overview
• Payment Instructions - How to send payment (for open orders)
• Processing Updates - Current status and next steps
• Transaction History - All status changes and updates
• Support Messages - Communication with support team
• Receipt Information - Transaction confirmation details

Order Tracking

Users can track their orders through these stages:

1. Order Created - Initial order submission
2. Payment Instructions Sent - How to complete payment
3. Payment Received - Confirmation of user payment
4. Processing Exchange - Converting currencies
5. Sending Funds - Transferring to user’s receiving method
6. Exchange Complete - Transaction finished successfully

Affiliates Program

The affiliate system allows users to earn money by referring new customers to the platform.

Earnings Overview

Users can view their affiliate performance:

• Your Earnings - Total USDT collected from referrals
• Current Balance - Available earnings ready for withdrawal
• Total Profit - Lifetime affiliate earnings
• Pending Earnings - Commissions not yet confirmed

Referral Management

My Affiliates Section

• Active Invitations - Currently active referral links/codes
• Total Invites Made - Complete count of referral attempts
• Successful Referrals - Users who completed transactions
• Conversion Rate - Percentage of successful referrals

Invite Tools

Users receive multiple referral options:

• Affiliate Code - Unique alphanumeric code
• Affiliate Link - Direct URL with tracking
• Social Sharing - Pre-formatted social media posts
• Email Templates - Ready-to-send referral emails

Earning Commissions

Users earn commissions when their referrals:

1. Register - Create accounts using referral code/link
2. Complete Verification - Confirm email and phone
3. Make First Order - Complete their first successful swap
4. Continue Trading - Ongoing commissions for active referrals

Withdrawal Requests

Users can request affiliate earnings withdrawal through:

Creating Withdrawal Requests

• Minimum Amount - Meet minimum withdrawal threshold
• Receiving Address - Provide wallet address for USDT
• Verification - Confirm identity if required
• Processing Time - Expected payout timeframe

Withdrawal History

Track all payout requests with these details:

• Withdraw Amount - Requested payout amount
• Receiving Address - Destination wallet address
• Status - Request status (Pending, Approved, Paid)
• Created At - Request submission time
• Updated At - Last status update time

Withdrawal Status Types

• Pending - Request submitted, awaiting admin review
• Approved - Request approved, payment being processed
• Paid - Funds successfully transferred to user’s wallet

User Account Management

Profile Information

Users can manage their account details:

• Personal Information - Name, email, phone number
• Country Settings - Registration location
• Language Preference - English or Arabic interface
• Verification Status - Email and phone confirmation
• Security Settings - Password and account security

Verification Process

To access full platform features, users must complete:

1. Email Verification - Confirm email address
2. Phone Verification - Confirm phone number
3. Identity Verification - May be required for high-value transactions

Notification Preferences

Users can control notifications for:

• Order Updates - Status changes and processing updates
• Affiliate Earnings - Commission notifications
• Platform Updates - New features and announcements
• Security Alerts - Account security notifications

Payment Methods Guide

Available Payment Options

Users can choose from various payment methods:

• Bank Transfers - Direct bank account transfers
• E-Wallets - Digital wallet services
• Online Banking - Internet banking systems
• Cryptocurrencies - Digital currency wallets
• Mobile Money - Mobile payment services

Payment Method Information

For each method, users see:

• Processing Time - Expected completion timeframe
• Fees - All applicable charges
• Limits - Minimum and maximum amounts
• Instructions - Step-by-step payment guide
• Requirements - Information needed to complete payment

Making Payments

When paying for orders:

1. Review Payment Details - Confirm amount and method
2. Follow Instructions - Complete payment process
3. Submit Proof - Upload payment confirmation if required
4. Wait for Confirmation - Platform verifies payment
5. Track Processing - Monitor exchange progress

Currency Information

Supported Currencies

Users can exchange between:

• Fiat Currencies - Traditional government-issued currencies
• Cryptocurrencies - Digital currencies and tokens
• Stablecoins - Price-stable digital currencies

Exchange Rates

• Real-time Rates - Current market exchange rates
• Rate Locks - Exchange rate guarantees for limited time
• Fee Transparency - Clear breakdown of all charges
• Rate History - Historical exchange rate data

Security Features

Account Security

• Secure Login - Protected account access
• Transaction Verification - Confirm all exchanges
• Data Protection - Personal information security
• Fraud Prevention - Suspicious activity monitoring

Transaction Safety

• Order Verification - Confirm all transaction details
• Secure Processing - Protected payment handling
• Escrow System - Funds held safely during processing
• Dispute Resolution - Support for transaction issues

Support and Help

Getting Assistance

Users can get help through:

• Live Chat - Real-time support conversation
• Email Support - Detailed assistance via email
• Help Center - Comprehensive FAQ and guides
• Order-Specific Help - Support for individual transactions

Common Support Topics

• Order Processing - Transaction status and updates
• Payment Issues - Problems with sending or receiving funds
• Account Problems - Login, verification, and account issues
• Affiliate Questions - Referral program and earnings
• Technical Support - Platform functionality assistance

Best Practices for Users

Successful Trading

1. Verify Details - Double-check all order information
2. Follow Instructions - Complete payment steps carefully
3. Keep Records - Save transaction confirmations
4. Monitor Progress - Track order status regularly
5. Contact Support - Get help when needed

Maximizing Affiliate Earnings

1. Share Responsibly - Only refer to interested contacts
2. Explain Benefits - Help referrals understand the platform
3. Stay Active - Continue using platform to earn ongoing commissions
4. Track Performance - Monitor referral success rates
5. Withdraw Regularly - Request payouts when minimum is met

Account Security

1. Strong Passwords - Use secure login credentials
2. Enable Verification - Complete all verification steps
3. Monitor Activity - Check account regularly for unauthorized access
4. Secure Devices - Use trusted devices for platform access
5. Report Issues - Contact support for any security concerns

This user guide provides comprehensive information for getting the most out of your white label swapping platform. Regular use of these features will help users successfully exchange currencies and earn through the affiliate program.